Privacy & Cookie Policy

Privacy & Cookie Policy

Privacy Policy

What the Privacy Policy means and what is covered

  1. We are committed to maintaining the privacy of personal information that you provide to us when visiting or using and we will comply with all Data Protection Act requirements. Personal information is not automatically stored or captured, only your IP address is automatically captured by the web server. This Privacy Policy describes how we treat personal information received about you (the user) when you visit
  2. Where personal data is voluntarily provided through e-mail, electronic forms or enquiries, this data is only used for the purpose it was provided and shared with our recruitment company Ontrac Agency Limited who are data protection registered and are not allowed to share your information with anyone other than Borough of Poole.
  3. We may disclose and use personally identifiable information in special circumstances (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
  4. This Privacy Policy only covers Websites linked to and from the site are not covered by this policy and we recommend you review the Privacy Policy at each of these website to determine how that site protects your privacy.
  5. This Privacy Policy may be subject to change from time to time. We will post any changes here, so be sure to check back periodically.

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Information We Collect

  • General
    If you register with us, we will collect personally identifiable information from you that may include your name, age, address,  and e-mail address.  This data is kept secure and will only be used for the purpose that you are providing it for and will not be passed on to a third party.
  • Accessing Personal Information
    You may review and update your personal identifiable registration information on all facilities that require you to register at anytime. If you wish to no longer receive information you can opt out by simply unsubscribing or by contacting us. Any queries on your registered information should be directed to Borough of Poole.
  • Additional Subscription Facilities
    Should additional subscription facilities be added to you will be given the opportunity to opt-in to them. If you are an existing subscriber you will be able to update your existing details to opt-in to these facilities. You will only receive information on items that you have agreed to.
  • Surveys
    We may conduct occasional online surveys. These surveys are entirely voluntary and you do not have to participate.
  • Web Site Usage Information
    IP addresses and website usage information is automatically collected from you when you visit This information helps us evaluate how visitors and subscribers use and navigate on an aggregate basis, including the number and frequency of visitors and subscribers to each web page, and the length of their visits.

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Data sharing and the information held for the expanded ‘Troubled Families’ Programme 2015-2020

The Borough of Poole has committed to the Government to deliver the national ‘Troubled Families’ expanded programme in our area.

In order to fulfill our obligations it is necessary to share information with critical partners. This is not only in delivering the programme but also in evaluating its effectiveness.

In order to identify families, understand the difference we are making and focus on who can potentially access the additional support the programme offers we will be sharing personal records that relate to you.

This might include records in relation to your social care, any involvement with the police, courts and probation, aspects relating to your employment, anti-social behaviour, violence in the home, substance misuse, educational attendance and behaviour, vulnerable children and health issues.

The personal data of individuals and families will be linked with information from public agencies. Organisations such as the NHS and health organisations, Department of Works and Pension, the Police, the Ministry of Justice, Probation Services, schools and Youth Offending Team. The data includes both those people / families only assessed, but also those who have participated in the programme.

The reason to link the information is to help the Government and local service providers understand whether or not the programme has been effective in reducing offending, truancy and getting people ready for work and to help improve the service over time.
Data agreements are in place to ensure that:

  • the data can only be used for carrying out research;
  • the linked data cannot be used to make decisions about individuals;
  • the linked information is anonymised to reduce the risk of individuals being identified;
  • it will be impossible for any person or family to be identified from any published reports;
  • the linked personal data will not be shared with or made available to the local authority or any other public agency;
  • all data is transferred, handled and stored in accordance with the Data Protection Act;
  • appropriate measures are in place to prevent unauthorised use of the data;
  • the data is destroyed after ten years;

If you or a member of your family receive support from Children’s Services we will need to share your personal information with other parties. Read the Borough of Poole’s Fair Processing Statement for Families to find out more about how we use your data.

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How We Use Information Collected

We may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.
  • To allow us to personalise the content and advertising that you and others see based on personal characteristics or preferences.

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Email Addresses

We will use the email address(es) that you provide to:

  • Send a confirmation email
  • Contact you if we need any further information
  • Enable us, over time, to have just a single record containing your basic details and information about your transactions with the council
  • Help us to tailor our services to meet your needs, and ensure that your requests are being dealt with, and not lost in “the system”

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Cookies – what they are and how we use them

What are cookies?

Cookies are small files placed on your computer’s hard drive by websites, they help websites to analyse web traffic or recognise your computer when you visit a particular site.

Cookies can allow web applications to tailor content to suit your needs by remembering your likes, dislikes and preferences – such as the way sites like Amazon and eBay suggest items that you might be interested in based on what you have looked at previously.

Cookies can also be used to track the number of visitors to a website, the time they spent on the site and the pages they looked at.

How we use cookies

We use cookies to see how people are using our website, such as which pages are being viewed and how often. The tool we use for this is called Google Analytics.

The information gathered by Google Analytics helps us to improve our site and tailor it to our customers’ needs. We only use this information for statistical analysis purposes, we cannot recognise you from the records we hold and cannot access your computer or any information about you. You can find out more about the tool we use for this and how it works on the Google Analytics website.

We also link to several other sites which may or may not use cookies in order to track usage and provide you with a better web experience.

If you are concerned about cookies from this or any other website you may want to adjust the privacy settings in your internet browser. By doing this you can withdraw your consent for websites to upload cookies to your computer.

Accept or decline cookies

Most internet browsers automatically accept (or ‘consent’ to) cookies, but you can usually change your browser settings to decline cookies if you prefer. This may reduce your browsing experience but it gives you greater control over the cookies that are placed on your computer. You can add our web domain: to your list of websites that you do not wish to receive cookies from.

You can find out more about the different types of cookies and what they do at BBC Webwise or go to

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Glossary of terms

  • Browser
    Used to locate and display Web pages via a software application.
  • Cookie
    We employ cookie technology to help visitors and subscribers move faster through our site. When you sign on to or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by the website and stored on your hard drive or temporarily in your computer’s memory. These can be easily removed.
  • IP (Internet Protocol)
    All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
  • IP address
    If you are connected to the Internet you have one, for example it may look something like this
  • Web Server
    Delivers (serves up) web pages to your computer.

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